Version 1.0 · Published 3 September 2026 · Effective 1 October 2026

This policy covers Brolyz Premium subscriptions purchased on the web. Purchases made through the Apple App Store or Google Play are handled by Apple and Google under their own refund terms, and Brolyz cannot refund them.

1. Web purchases

Brolyz Premium is billed in advance, monthly or yearly, through Stripe.

You can cancel at any time in your account settings. Cancelling stops the next renewal. Your Premium benefits continue until the end of the period you have already paid for.

2. When we refund

We will refund a web purchase in full if:

• You request it within 14 days of the initial purchase and have not used Premium benefits in a way that cannot be reversed
• You were charged after cancelling, or charged more than once for the same period
• A technical fault on our side prevented you from using Premium for a substantial part of the billing period

3. When we do not refund

• Periods already used, beyond the 14 day window above
• Accounts suspended or terminated for a breach of the Terms of Use
• VSTR tips that have been sent, which are final and cannot be reversed
• Diamonds claimed or Chests opened in the Rewards Hub, which are final

4. Statutory rights

Where the law applicable to you gives you a right of withdrawal or a refund right that is broader than this policy, that law applies.

5. How to request a refund

Email support@brolyz.com from the address on your Brolyz account, with the date of the charge. We respond within 5 business days.